24-25 Winter Terms & Conditions

a. The 2024 winter season operation period shall be from 1 December 2024 to 26 April 2025 for all resorts.

a. All offers, prices, and terms and conditions are subject to change at will and without notice. This includes descriptions and details of NISADE x The Luxe Nomad’s services.

b. A reservation is not confirmed until a receipt of payment is issued by NISADE x The Luxe Nomad.

c. Additional accommodation services are subject to availability and will be confirmed once full payment is received.

d. All accommodation bookings are subject to maximum number of guests. Any changes to the number and/or age of guests staying may result in a revised accommodation rate or require booking a different room category.

e. Infants are categorized as 5 years old and below and are not included in the guest count as parents are expected to share beddings and breakfast with them (1 infant per room). Any additional bedding for the infant incurs an additional charge. Limited to 1 infant per bedroom. For 3 bedrooms or more, a maximum of 3 infants can stay for free. For hotels with breakfast, infants staying for free are not included on the breakfast count.

a. An amendment refers to any alterations made to a reservation. This includes, but is not limited to, adjustments to names, addition of guests, upgrade unit type to higher value, addition of extra amenities, and requests for housekeeping-related services.

b. An administration fee of ¥20,000 will be incurred for each type of change made to a reservation after confirmation. If multiple types of changes are made simultaneously, the fee will apply to each type of change individually.

c. All bookings are subject to the terms and conditions in effect at the time the booking is created. Promotions, offers, and other incentives cannot be claimed or applied retroactively. For example, a promotion valid for October cannot be applied to a booking that was created in April.

d. NISADE x The Luxe Nomad reserves the right to upgrade or to substitute an accommodation of a comparable standard at any given time.

a. All rates shall be in Japanese yen and include consumption tax (10%) and onsen tax (if required). Niseko accommodation bookings shall include an additional 2% Kutchan city tax.

b. NISADE x The Luxe Nomad reserves the right to change the accommodation rate at will. In the event of a tax increase, the accommodation rate may change for confirmed bookings.

a. Winter Early Bird Promotion is applicable to guests who book under the special offer rate plan until May 31st, 2024.

i. The Winter Early Bird Promotion ensures the advantage of selecting your preferred accommodation and dates during the peak winter seasons before they become fully booked out.

ii. Discounts offered under this promotion may vary in response to changing economic conditions, travel demand, and competitor pricing adjustments. We reserve the right to adjust discounts accordingly to the nature of the industry.

iii. Any changes in the booking are subject to Amendment (Section 3).

iv. The Early Bird Sale discount is subject to availability, and we may end the promotion prematurely based on demand and availability.

b. Repeat customers are eligible for a 5% discount on the displayed price as a token of our appreciation for your continued patronage.

i. This 5% returnee discount must be requested at the time of booking and cannot be redeemed after the final payment.

c. Customers staying for a minimum of 9 nights will receive an additional 5% discount.

d. NISADE x The Luxe Nomad reserves the right to introduce a promotional offer at a later point during the season, which shall be available for a limited duration. Such promotional offers shall apply solely to new bookings. The company retains the discretion to withdraw or modify these offers at any given time without prior notice, subject to applicable laws and regulations.

a. The guest shall make a deposit payment to confirm the booking within 3 days of receiving the quote.

i. Unless otherwise indicated by the booking plan, the amount of the deposit shall be 20% of the total value of the booking.

ii. To confirm a reservation under the Winter Early Bird Promotion, a non-refundable payment of 20% of the total accommodation fee must be made.

iii. Unless otherwise indicated in the booking, the deposit is non-refundable. Under no circumstances can the purchased accommodation be refunded. This includes, but is not limited to, changes in travel plans, cancellations, or unforeseen circumstances.

b. Payment of the deposit constitutes acknowledgement and agreement to NISADE x The Luxe Nomad’s Terms and Conditions.

a. Final payments for accommodation bookings shall be made as follows:

i. For Winter in all resorts: 60 days before check-in.

ii. For the Winter Early Bird Promotion: The remaining 80% is due on May 31, 2024. Failure to make this payment by the deadline will result in automatic reservation cancellation.

iii. Unless otherwise indicated by the booking plan, the final payment is non-refundable.

b. NISADE x The Luxe Nomad accepts payment by valid credit card.

c. By confirming your booking, you authorize NISADE x The Luxe Nomad to charge the final payment to the credit card used to pay the deposit in accordance with the final payment schedule above.

d. Credit card payments:

i. Any changes to credit card information shall be communicated to NISADE x The Luxe Nomad prior to the final payment due date.

ii. NISADE x The Luxe Nomad will not be held liable for any additional charges that may occur due to bank fees or foreign transaction fees.

e. Telegraphic/bank transfer payments:

i. NISADE x The Luxe Nomad will not be held liable for any bank fees associated with telegraphic/bank transfers. The guest must account for all fees, including sending, intermediary, and receiving fees, along with the remitted amount.

ii. NISADE x The Luxe Nomad recommends including an additional ¥8,000 to cover any and all remittance fees. However, guests are advised to confirm the fee schedule with their bank prior to remitting.

f. NISADE x The Luxe Nomad reserves the right to cancel any unpaid bookings.

g. Disputes:

i. NISADE x The Luxe Nomad shall be notified immediately if the guest has a bona fide dispute in respect of the whole or part of the invoice on receipt of invoice. Any invoices not disputed will be deemed to have been accepted by the guest.

ii. The parties shall co-operate in good faith to resolve the dispute over any invoice as amicably and promptly as possible and on settlement of any dispute the guest shall make the appropriate payment.

h. NISADE x The Luxe Nomad reserves the right to apply different cancellation payment terms & conditions, on reservations made through 3rd party and/or reservations where a discount is applied.

a. A cancellation refers to cancellation of reservation along with guest services booked and/or modification of stay in accommodation. Modification of stay includes, but is not limited to, change of stay dates, change of unit type(downgrade), or change of property.

b. During the winter season, the following cancellation fees will be incurred in all resorts:

   1. Cancellation fee of ¥20,000 for all cancellations.

   2. 20% of the total booking value (equivalent to the deposit) more than 60 days prior to check-in.

   3. 100% of the total booking value if cancelled less than 60 days prior to check-in, including bookings received in less than 60 days prior to check-in.

   4. Additional terms may apply to your deposit at the time of booking.

   5. Room reservation along with guest services booked with outstanding payment balance not paid 31 days and more prior check-in, will be cancelled on the 30th day pre-check in. Cancellation fees will apply.

   6. A new room booking request made after a cancellation will follow the current NISADE x The Luxe Nomad best available rate and is subject to availability at the time of booking.

c. For the Winter Early Bird Promotion: in the event that payment for the remaining 80% is not confirmed by the May 31, 2024 deadline, the reservation will be automatically cancelled, and no refunds will be provided.

i. If cancelled prior to May 31, 2024, after reservation confirmation, and the full amount has already been paid, a refund of 20% of the reservation will be issued.

ii. If cancelled after June 1, 2024, the total accommodation fee will be treated as the cancellation fee.

d. NISADE x The Luxe Nomad does not accept responsibility for any loss of service or extra fees accrued due to itinerary changes caused by weather, travel restrictions, or for any other reason. All such charges shall be claimed to guest travel insurance.

a. Guest services bookings are not confirmed until a confirmation of services is issued by NISADE.

b. Guest services offering are subject to availability.

c. Full payment is required within 24 hours of the confirmation of guest services. Check-in cannot be completed until all outstanding payments have been settled.

d. Cancellation of guest services:

i. A cancellation is any change(s) to a package item, which is not an upgrade or an addition.

ii. Cancellation fees will be assessed as follows:

   1. For cancellations made 30 days or less prior to check-in, a 100% cancellation fee applies to products or services provided by NISS, Whiteroom Tours, and Multi-Day Tour with SUMMIT Ski School and Guiding.

   2. For cancellations made 17 days or more prior to check-in, an amendment fee of ¥4,000 applies, with potential additional fees. This policy applies to all products except those mentioned in 9d(ii)1.

   3. For cancellations made within 16 days prior to check-in, a 100% cancellation fee applies to all products except those mentioned in 9d(ii)1.

e. Guest services may not be rescheduled due to changes in travel itinerary or if the guest is unable to attend. Guests may be advised to repurchase services upon check-in at the accommodation.

f. Unused services or items are non-refundable.

g. We facilitate the services provided by third-party that are not owned or controlled by us hence offers, prices, and terms and conditions are subject to change at will and without notice depending upon the service provider.

a. NISADE x The Luxe Nomad shall not be held liable for an any loss, damage, delay, consequential loss, injury, or death resulting from force majeure, unavoidable circumstances, or due to any reason not attributable to NISADE x The Luxe Nomad.

b. NISADE x The Luxe Nomad encourages all guests to purchase appropriate travel insurance to provide protection in the case of any of the aforementioned circumstances. We encourage guests to purchase travel insurance at the time of deposit, as payment of the deposit constitutes agreement to NISADE x The Luxe Nomad’s Terms and Conditions.

a. Check-in time is from 15:00; guests who check in after hours will receive instructions from each property.

b. Check-out time is at 10:00.

c. NISADE x The Luxe Nomad does not guarantee early check-ins or late check-outs.

i. In the case of early check-in before 15:00 or late check-out after 10:00.

   1. Check-out after 10:00, but before 12:00 will incur an additional charge of ¥15,000.

   2. Check-out after 12:00 will incur an additional full night charge.

ii. Early check-ins and late check-outs are subject to availability.

iii. To request an early check-in or late check-out, please check with the reception in-resort.

iv. Arrival after reception hours, a self-check-in procedure will be sent prior to arrival.

d. Should the reservation include a room change, guests are required to pack and vacate the room by 10:00.

e. In compliance with Japanese Hotel Law, all guests must provide their passport details on check-in.

f. NISADE x The Luxe Nomad requires a credit card on check-in to cover any incidental charges.

g. Where the number of guests arriving in a resort is different to information provided by the guest/client, and where this number exceeds the legal maximum capacity of the property, NISADE x The Luxe Nomad is bound by Japanese Law to refuse entry to the accommodation. No refunds will be given in such cases.

a. NISADE x The Luxe Nomad requires guests to provide their arrival and departure information 14 days prior to check-in date.

b. NISADE x The Luxe Nomad requires guests to confirm their preferred bedding configuration (if applicable) 14 days prior to check-in. If no configuration is provided, bedding will be set as Twin bed. Last-minute bedding changes shall be subject to a surcharge.

a. Unless stated otherwise, apartments shall be serviced every second day; mid cleaning shall be done every five nights.

b. Additional housekeeping may be requested but will incur additional fees and is subject to availability.

a. Guests accept responsibility for damage to the property (including apartment common areas), fittings, furniture, keys, and other chattels caused during your occupation, including any consequential losses incurred.

b. NISADE x The Luxe Nomad does not bear any responsibility for guests' personal possessions, including lift passes and hire equipment supplied by us.

c. All properties managed by NISADE x The Luxe Nomad are strictly non-smoking. Guests who smoke will be liable to pay a ¥50,000 fine and additional damage charges may apply.

a. NISADE x The Luxe Nomad disclaims any liability or responsibility in the event of lost luggage being sent to NISADE property, regardless of whether the luggage has been acknowledged as received by the carrier.

a. Parking is limited and available on a first-come, first-serve basis only for 1 car per unit booked. Any additional car may incur an additional charge (of ¥1,000 per car). Guests are advised to inform NISADE x The Luxe Nomad of any parking requirements in advance.

b. In the event that onsite parking is not available, NISADE x The Luxe Nomad may recommend convenient public parking options for our guests to utilize.

c. Parking availability for last-minute bookings and additional guests is subject to availability. Please inquire at reception for more information.