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Guest Services

From lift-passes to lessons, book direct and in advance with us for a stress-free holiday!

Our Guest Service and Concierge teams are here to help you take the hassle out of your holiday! We can help you organize every aspect of your holiday prior to your arrival. Our long experience and local knowledge in Niseko, Furano and Rusutsu ensures every aspect of your holiday can be tailored to your needs.



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Airport Transfers

A private, comfortable, chauffeured taxi service from your arrival at New Chitose Airport right to the door of your Niseko accommodation.

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Lift Tickets

Lift tickets are required to enjoy the slopes and participate in lessons, so we recommend them as an essential item for any Hokkaido winter holiday!

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Ski & Snowboard Lessons

From beginners to experts, there's a ski or snowboard lesson for everyone! Group lessons are an easy, budget-friendly way to spend your holiday in Hokkaido.

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Equipment Hire

Guests travel from all over the globe to Hokkaido to enjoy the plentiful snow. And what better way to enjoy the snow than by skiing or snowboarding?

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