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Guest Services

From lift-passes to lessons, book direct and in advance with us for a stress-free holiday!

Our Guest Service and Concierge teams are here to help you take the hassle out of your holiday! We can help you organize every aspect of your holiday prior to your arrival. Our long experience and local knowledge in Niseko, Furano and Rusutsu ensures every aspect of your holiday can be tailored to your needs.


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Airport Transfers

A private, comfortable, chauffeured taxi service from your arrival at New Chitose Airport right to the door of your Niseko accommodation.

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Lift Tickets

Lift tickets are required to enjoy the slopes and participate in lessons, so we recommend them as an essential item for any Hokkaido winter holiday!

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Ski & Snowboard Lessons

From beginners to experts, there's a ski or snowboard lesson for everyone! Group lessons are an easy, budget-friendly way to spend your holiday in Hokkaido.

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Equipment Hire

Guests travel from all over the globe to Hokkaido to enjoy the plentiful snow. And what better way to enjoy the snow than by skiing or snowboarding?


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Snow Mobiling

Enjoy the thrill of a snowmobile ride through the pristine backcountry. Niseko’s diverse terrain is fun for all ages and abilities.

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Day Tours

For those who may not spend their entire holiday on the slopes or are looking to explore Hokkaido, why not take a day trip?

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A pair of snowshoes is the perfect way to explore the winter wonderland of Niseko. Suitable for all ages – snowshoeing is as easy as walking.

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Hokkaido is famous among cycling enthusiasts for its balmy summer weather and wide, bike friendly roads.

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The course is noted for its meandering fairways lined with mature trees and a beautiful Mt Yotei backdrop.

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Rafting is the most popular outdoor activity in Niseko.

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Stand-Up Paddleboard (SUP)

For those looking for a good workout while cruising nearby lake, river and ocean, stand up paddle boarding is a great choice.

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Hokkaido in the summer is a hiker’s heaven! From the top of Mount Yohtei to the peaks of Daisetsuzan, the green season has plenty to offer.

Relax & Rejuvenate

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Massage & Spa - Reju Spa Niseko

Indulge in a wide range of services including foot treatments, facials and massages in the comfort of the salon or the privacy of your own room.

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Physiotherapy - Focus Physio

Indulge in a wide range of services including foot treatments, facials and massages in the comfort of the salon or the privacy of your own room.

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Head Pilates - Intuition

Bring your mind and body into its optimal state for recovery, clarity and healing with one of Head Pilates in-room experiences.


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Enjoy the ease and luxury of a private chef! Relax in the comfort of your home away from home while a talented local chef goes to work.

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Located in Hanazono and providing day care services for children aged 12 months to 6 years, Niseko Kids Club is the perfect solution for all families.