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Terms & Conditions

NISADE Terms & Conditions 2022/23

Niseko Alpine Developments (hereafter referred to as NISADE) reserves the right to extend or reduce a booking at will. Once an inquiry has been made, NISADE will provide the guest or agent a link to an online payment form to complete the payment. If payment is not received within the advised period, NISADE reserves the right to release or cancel the booking.

NISADE reserves the right to apply different terms and conditions to bookings made via 3rd party agents (including online booking platforms) and through seasonal campaigns or promotions.

COVID-19 Special Terms & Conditions

a. Cancellation requests for stays between 1 December 2022 and 31 March 2023 will be accepted as applicable to the COVID-19 Special Terms and Conditions based on the below criteria;

i. Travel into Japan at any point between the NISADE accommodation booking check-in date and check-out date is prevented due to a border closure, with official documentation (e.g. airline letter) providing evidence as such.
ii. The request of cancellation is submitted no earlier than 60 days prior to check-in date and no later than check-in date.
iii. Cancellation requests outside of the above criteria are ineligible for the COVID-19 Special Terms and Conditions. We strongly recommend that all guests purchase sufficient travel insurance and will accept no liability for curtailed travel due to reasons outside of the above criteria.

b. COVID-19 Cancellation Policy:

i. Cancellation requests for stays where the above criteria apply can receive a credit note for the full payment made for the stay being cancelled.

ii. The following conditions apply:

  1. The deposit payment denotes acceptance from the Guest on these terms and conditions and acceptance of any subsequently issued credit note.
  2. The credit note will be applied against 1 accommodation booking with a check-in date prior to 31 March 2024.
  3. New bookings made with the credit note can only be refunded with a credit note, which will retain the above requirement of being applied against 1 booking with a check-in date prior to 31 March 2024.
  4. Credit is not redeemable as cash, nor against guest services bookings and may not be sold.
  5. Any new booking made will be made under the terms and conditions relevant to that period (with no inclusion of COVID-19 Special Terms and Conditions guaranteed or implied).
  6. The credit note can be used in conjunction with any accommodation sales or promotions that NISADE is currently running for its direct guests.
  7. Where the value of the new booking exceeds the value of the credit guests must pay the difference.
  8. Where the value of the new booking is less than the value of the credit note, no further refund will be given, and that value is lost.
  9. Bookings may be transferred to a new booking name for an administration fee of 20,000JPY.
  10. Rebooking is subject to availability and for bookings made directly with NISADE only.

iii. Details:

  1. No refunds can be issued for non-refundable bookings.
  2. NISADE reserves the right to change or close this policy at will and without notice.

1. Operation Period

a. The 22-23 winter season operation period shall be:

i. All Resorts: 1 December 2022 to 31 Mar 2023.

b. The 2022 summer season operation period shall be:

i. All Resorts: 1 April 2022 to 30 November 2022.

2. Accommodation Booking

a. All offers, prices, and terms and conditions are subject to change at will and without notice. This includes descriptions and details of NISADE’s services.

b. A reservation is not confirmed until a receipt of payment is issued by NISADE.

c. Additional accommodation services are subject to availability and not confirmed until full payment is received.

d. All accommodation bookings are subject to maximum number of guests. Any amendments to the number and/or age of staying guests may change the total accommodation rate or may necessitate rebooking with a different room category.

3. Amendments, upgrades or downgrades to an accommodation booking

a. An amendment is any change(s) to your reservation(s) including, but not limited to: name(s), additional persons, upgrading package items, additional items, and housekeeping services.

b. Amendments after confirmation will incur an administration fee of ¥20,000 per change.

c. An upgrade or downgrade of an accommodation booking is considered an amendment.

i. All upgrades or downgrades are subject to availability.
ii. Any upgrade or downgrade after initial confirmation (received at deposit payment) is considered a cancellation of the original booking and a new booking, and as such, is subject to Cancellation (as per section 7 of this document).

d. NISADE reserves the right to upgrade or to substitute an accommodation of a comparable standard at any time.

4. Rates

a. All rates shall be in Japanese yen and include consumption tax (10%) and onsen tax (if required). Niseko accommodation bookings shall include an additional 2% Kutchan city tax.

b. NISADE reserves the right to change the accommodation rate at will. In the event of a tax increase, the accommodation rate may change for confirmed bookings.

5. Deposit

a. The guest shall make a deposit payment to confirm the booking within 3 days of receiving the quote.

i. Unless otherwise indicated by the booking plan, the amount of the deposit shall be 10% of the total value of the booking.
ii. Unless otherwise indicated by the booking plan, the deposit is non-refundable, additional COVID-19 Terms and Conditions may apply.

b. Payment of the deposit constitutes acknowledgement of and agreement to NISADE’s Terms and Conditions.

6. Payment Conditions

a. Final payments for accommodation bookings shall be made as follows:

i. In all resorts: 60 days before check-in.
ii. Unless otherwise indicated by the booking plan, the final payment is non-refundable.

b. NISADE accepts payment by valid credit card or through telegraphic/bank transfer only.

i. NISADE reserves the right to deny service in the event that guests are unable to provide the credit card used to make the booking or a written authorization from the cardholder accompanied by a copy of the credit card and the cardholder’s identification on check-in.

c. By confirming your booking, you authorize NISADE to charge the final payment to the credit card used to pay the deposit in accordance with the final payment schedule above.

d. Credit card payments:

i. Any changes to credit card information shall be communicated to NISADE prior to final payment due date.
ii. Payments shall not be split between multiple credit cards.
iii. NISADE does not accept responsibility for any additional charges incurred due to bank fees or foreign transaction fees.

e. Telegraphic/bank transfer payments:

i. NISADE does not accept responsibility for any bank fees incurred by telegraphic/bank transfers. The guest is responsible for including all fees (sending, intermediary, and receiving) in addition to the remitted amount.
ii. NISADE recommends including an additional ¥8,000 to cover any and all remittance fees. However, guests are advised to confirm the fee schedule with their bank prior to remitting.

f. NISADE reserves the right to cancel any unpaid bookings.

g. Disputes:

i. NISADE shall be notified immediately if the guest has a bona fide dispute in respect of the whole or part of the invoice on receipt of invoice. Any invoices not disputed will be deemed to have been accepted by the guest.
ii. The parties shall co-operate in good faith to resolve the dispute over any invoice as amicably and promptly as possible and on settlement of any dispute the guest shall make the appropriate payment.

h. NISADE retained the right to apply different cancellation payment’ terms & conditions, on reservations made through 3rd party and/or reservations where a discount is applied.

7. Cancellation

a. A cancellation is any change(s) to accommodation or unit/room type or to check-in and/or check-out dates.

b. During the winter season, the following cancellation fees will be incurred:

i. All Resorts:

  1. Amendment fee of ¥20,000 for all cancellations.
  2. 10% of the total booking value (equivalent to the deposit) more than 60 days prior to check-in.
  3. 100% of the total booking value if cancelled less than 60 days prior to check-in.
  4. Additional terms may apply to your deposit at the time of booking.
  5. For eligible bookings, COVID-19 Special Terms and Conditions may apply.

c. During the summer season, the following cancellation fees will be assessed:

i. All resorts:

  1. 20% of the total booking value 3-7 days prior to check-in except for Always Niseko, The Vale Rusutsu and Fenix Furano.
  2. 100% of total booking value 2 days prior to check-in for all properties.
  3. Additional terms may apply to your deposit at the time of booking.

d. NISADE does not accept responsibility for any loss of service or extra fees accrued due to itinerary changes caused by weather, travel restrictions, or for any other reason. All such charges shall be claimed to guest travel insurance.

8. Guest Services (Additional items & packaged items)

a. All offers, prices, and terms and conditions are subject to change at will and without notice.

b. Guest services bookings are not confirmed until a confirmation of services is issued by NISADE.

c. Guest services are subject to availability.

d. Payment for guest services is due 16 days prior to check-in. This payment is non-refundable.

e. Cancellation of guest services:

i. A cancellation is any change(s) to a package item, which is not an upgrade or an addition.
ii. Cancellation fees will be assessed as follows:

  1. 17 days or more prior to check-in will incur an amendment fee of ¥4,000 and may be subject to additional fees.
  2. 16 days prior to check-in will incur 100% of the total price.

f. Guest services may not be rescheduled due to changes in travel itinerary or if the guest is unable to attend. Guests may be advised to repurchase services upon check-in at the accommodation.

i. Unused items are non-refundable.

9. Travel Insurance

a. NISADE shall not be held liable for an any loss, damage, delay, consequential loss, injury, or death resulting from force majeure, unavoidable circumstances, or due to any reason not attributable to NISADE.

b. NISADE encourages all guests to purchase appropriate travel insurance to provide protection in the case of any of the aforementioned circumstances. We encourage guests to purchase travel insurance at the time of deposit, as payment of the deposit constitutes agreement to NISADE’s Terms and Conditions.

10. Check-in/Check-out

a. Check-in time is from 15:00; guests who check in after hours will receive instructions from each property.

b. Check-out time is at 10:00.

c. NISADE does not guarantee early check-ins or late check-outs.

i. In the case of early check-in before 15:00 or late check-out after 10:00 extra charges may apply.

  1. Check-out after 10:00, but before 12:00 will incur an additional charge of ¥15,000.
  2. Check-out after 12:00 will incur an additional full night charge.

ii. Early check-ins and late check-outs are subject to availability.
iii. To request an early check-in or late check-out, please check with the reception in-resort.
iv. Should you arrive after reception hours, a self-check in procedure will be sent prior to arrival.

d. Should the reservation include a room change, guests are required to pack and vacate the room by 10:00.

e. In compliance with Japanese Hotel Law, all guests must provide their passport details on check-in.

f. NISADE requires a credit card on check-in to cover any incidental charges.

11. Pre-Arrival Information

a. NISADE requires guests to provide their arrival and departure information 14 days prior to check-in date.

b. NISADE requires guests to confirm their preferred bedding configuration (if applicable) 14 days prior to check-in. If no configuration is provided, bedding will be set as TWIN bed. Last-minute bedding changes shall be subject to a surcharge.

12. Housekeeping

a. Unless stated otherwise, apartments shall be serviced every second day; mid cleaning shall be done every five nights.

b. Additional housekeeping may be requested, but will incur additional fees.

13. Damage & Smoking

a. Guests accept responsibility for damage to the property (including apartment common areas), fittings, furniture, keys and other chattels caused during your occupation, including any consequential losses incurred.

b. A valid Credit Card is required as a Security Deposit and guests authorise us to charge all fees and charges properly chargeable under this agreement to that Credit Card.

c. Guests personal possessions, including lift passes and hire equipment supplied by us, are at your own risk during your stay.

d. All properties managed by NISADE are strictly non-smoking. Guests who smoke will be liable to pay a ¥50,000 fine and additional damage charges may apply.

14. Parking

a. Parking is limited and available on a first-come, first-serve basis only. Guests are advised to inform NISADE of any parking requirements in advance.

b. In the event that onsite parking is not available, NISADE may suggest alternative public parking areas, which may not be located near the accommodation.

c. Parking cannot be guaranteed for any last-minute bookings or additional guests. Please inquire at reception for availability.

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